We understand that your privacy is important and that you care about how your personal data is used and shared. We respect the privacy of everyone who visits our website, uses our online services and purchases our products.
We are committed to respecting, securing, and protecting your privacy and private data. We are also committed to being transparent about what we collect from you and how we use it.
This privacy notice provides you with information about what personal data we collect, how we use your data, how we ensure your privacy is maintained, and your legal rights relating to your personal data.
We are Crown Paints Limited (“Crown Paints”).
Our registered offices are:
Crown House, Hollins Road, Darwen, Lancashire, BB3 0BG
2/3 Exchange Place, I.F.S.C., Dublin 1, Dublin
Our brands include: Crown, Crown Trade, Sadolin, Sandtex, Sandtex Trade, Macpherson and Crown Contract
You can contact us:
Within the UK: Telephone – 0330 0240297, Email – info@crownpaints.co.uk, Post – Customer Relations Team, Crown Paints Limited, Crown House, Hollins Road, Darwen, Lancashire, BB3 0BG
Within the Republic of Ireland: Telephone – 01 8164400, Email – info@crownpaints.ie, Post – Customer Relations Team, Crown Paints (Ireland) Limited, Units 28 & 29, Grattan Business Park, Clonshagh, Dublin, D17 X478
Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data; which this policy and our use of your data has been designed to uphold:
If you have cause for complaint about our use of your data, or you would like to exercise any of your rights, then please contact us using the details provided in Section 1 and we will do our best to solve the problem for you.
If we are unable to help, or you aren’t satisfied with our response, you also have the right to lodge a complaint with the relevant supervisory authority:
Within the UK to The Information Commissioner’s Office (ICO). The ICO can be contacted:
By post – The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
By telephone – 0303 123 1113
Via its website – www.ico.org.uk
Within the Republic of Ireland to The Data Protection Commission (DPC). The DPC can be contacted:
By post – The Data Protection Commission, 21 Fitzwilliam Square South, Dublin, D02 RD28
Via its website – https://www.dataprotection.ie/
If you use our websites, we will collect some data automatically from you when you use our website.
That information is:
If you are a customer we will collect additional information which you provide to us:
If you are a subscriber to our marketing content, or use our contact forms on our websites:
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
We have identified a legal basis for each of our purposes in paragraph 4. This is what they mean:
Legitimate Interest:
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.
You can always object to our processing of your data based on legitimate interest. If you do so and we have no other legal basis for processing your data we will stop. If we do have another legal basis we will continue to do so, subject to your legal rights.
Consent:
You have given clear consent for you to process your personal data for a specific purpose.
You can always withdraw your consent. You can do this by clicking on unsubscribe in any marketing email we send, or by getting in touch via the contact details in paragraph 1.
If you withdraw your consent and we have no other legal basis for processing your data we will stop. If we do have another legal basis we will continue to do so, subject to your legal rights.
Contractual Obligation:
Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.
Data security is very important to us and we take appropriate security measures (both technical and organisational) to safeguard and secure your data. We regularly audit and test the effectiveness of our security measures.
We endeavour to keep all of your personal information in the European Economic Area (EEA). The EEA includes all EU Member States plus Norway, Iceland and Liechtenstein.
In limited and necessary circumstances your information may be transferred outside of the EEA.Where this does happen, we will put special protections in place. We will only move data to countries or organisations:
We will never sell your personal data to a third party.
We will never transfer or disclose your personal data to any third party except:
We do not keep your personal data for any longer than it is necessary in light of the reason(s) for which it was first collected and for our obligation under other laws.
We may need to keep your information to establish, bring or defend legal claims. We’ll therefore always keep your personal data for 7 years after the date it is no longer necessary for us to hold it.
At the end of that period your data will be either deleted completely or anonymised.
Exceptions to the above will be:
We may change this privacy notice from time to time (for example, if the law changes). Any changes will be immediately posted on our site. We recommend you check the privacy notice regularly to remain up to date.